Employers are struggling to keep up with the evolving needs of today’s talent, which is resulting in plummeting employee satisfaction rates and higher staff turnover, a new global study has revealed.
The third consecutive global workforce report from staffing firm Kelly, titled The Three Pillars of Workforce Resilience, uncovers how businesses are struggling to scale, retain, and develop talent, resulting in lower performance, missed business opportunities, and more disengaged employees. The research uncovers a striking disconnect between senior executives and talent. The 2023 Kelly Global Re:work Report finds that most organisations are failing to meet the needs of employees and risk erasing progress made during the pandemic.
“Now more than ever, employers are struggling to keep up with the evolving needs of talent, and risk falling behind if they don’t bridge the growing divide related to workplace expectations,” stated Tammy Browning, Senior Vice President of Kelly. “As organisations enter a post-pandemic era, those that prioritise building a resilient workforce by focusing on the three pillars will be better equipped to adapt to the future of work and thrive in changing market conditions.”
POOR WELLBEING & WORKLIFE BALANCE
Kelly surveyed senior executives and talent across 11 countries and 9 sectors. Key findings show that employees are ready to move on, but not for the reasons executives think. Almost a third of talent (28%) are prepared to leave their employer in the next 12 months, due to poor worklife balance and lack of development opportunities, while executives believe it’s due to compensation.
Executives recognise they aren’t doing enough to meet the needs of their workforce. Fewer than half (47%) say they are doing more to support the wellbeing of employees compared with 12 months ago, while around a quarter report that employee wellbeing (24%) and satisfaction (23%) have decreased over the same period.
INCLUSION & DEI MATTERS
Many employees do not experience an inclusive workplace, noted the study. Almost half (43%) report they have experienced non-inclusive behaviours at their current employer. Surprisingly, 62% of talent surveyed who say they are planning to leave their roles within 12 months also report non-inclusive behaviour in their workplace. More than a third (37%) say they work in a “psychologically unsafe environment.”
Diversity, equity and inclusion (DEI) initiatives have plateaued and may be dropping off – a sign of DEI fatigue, highlighted the research. Nearly half of executives (47%) say their DEI strategy only pays lip service to supporting underrepresented groups. Shockingly, fewer than one in five executives (16%) say their organisation has a clear route for reporting discrimination at work. Only 35% of talent say that leaders in their organisation model inclusive behaviors at all times, while 38% believe their employer only pays lip service to DEI.
QUIET QUITTING
An epidemic of “quiet quitting” is underway, noted the report. Almost half of executives (46%) report they have been affected by “quiet quitting” over the last 12 months. Nearly half (45%) of talent have been, or currently are, quietly quitting.
Employees see the advantages of automation and aren’t opposed. While 71% of talent say automation is positive for business performance, 33% also say it has been positive for employees.
Despite these challenges, some organisations are thriving by focusing on three crucial pillars: workforce agility; diversity, equity, and inclusion (DEI); and workforce capability. The report identifies resilient organisations thriving amid the disruption, emphasising the importance of building workforce resilience in today’s dynamic labour market.
BUILDING RESILIENCE
The report provides a framework for organisations interested in following the lead of the ‘Resilience Leaders’, those building workforce resilience and achieving increased employee productivity, customer satisfaction, revenue and profits over the past 12 months. The Resilience Leaders represent 12% of executive survey respondents, and they are focusing on the three pillars needed to build a resilient workforce by:
- Implementing strategies to build workforce agility. Leading organisations are far more likely than ‘laggard’ organisations to say they are effective at recruiting the contingent talent required to achieve their business objectives (63% versus 30%).
- Automating repeatable tasks to free up talent for more meaningful work and upskilling opportunities. Workforce Resilience Leaders are ahead of the pack, with 61% successfully automating aspects of their business to improve workforce resilience, versus 33% of laggards.
- Keeping their commitments to DEI. Leading firms are more likely than laggard organisations to be focused on building inclusion. They do this by listening to employees’ views (62% versus 33%), providing a living wage (70% versus 51%), or offering flexible and hybrid work arrangements (55% versus 40%). This seems to be paying dividends: they are also more likely to report that employee satisfaction and wellbeing improved over the past year (62% versus 41%).
- Prioritising talent development and training. Resilience Leaders are more likely than laggard organisations to have implemented accelerated training programs to quickly upskill talent (75% versus 55%) and are also more likely to offer career development programs that enable employees to gain experience in other areas of the business (72% versus 56%).
TALENT CRISIS
“The talent crisis has impacted our organisation in a number of ways. Five years ago, it was challenging to find highly skilled candidates, but today the pool is even smaller. This situation has opened our eyes to how we can do things differently. We need to more flexible and creative in how we define roles and the experience we seek,” concluded Evoqua Water Technologies’ HR Leader JJ Girt.
You can read the full report here for additional insights.
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