As the world celebrates International Day of Happiness on 20 March today, one thing is clear – happiness at work isn’t just a luxury; it’s a business necessity.
Fresh insights from WorkL, a workplace happiness platform, reveal that flexible working, career development and commuting concerns are among the most significant factors influencing employee satisfaction today. Globally, workplace happiness has seen a slight uptick, with the overall happiness score rising to 74%, up 1% since January 2025. This improvement aligns with a decrease in flight risk, which has dropped by 2% to 21%.
The technology sector continues to lead the way, boasting an impressive 78% happiness score – five points above the global average. With a strong focus on innovation and adaptive work environments, this sector has set the gold standard for workplace satisfaction.
However, not all industries are thriving. Retail (68%) and hospitality (71%) continue to struggle, ranking near the bottom globally. This stark contrast highlights the urgent need for industries with lower happiness scores to reassess workplace policies, invest in employee wellbeing and embrace flexibility to bridge the gap.
WHAT EMPLOYEES REALLY WANT
Based on data from over 4,000 employees, the findings highlight an evolving workplace landscape where happiness is shaped by autonomy, balance, and growth opportunities. While flexibility means different things to different people, several key trends emerged that companies cannot afford to ignore:
1. Control over working hours
The most frequently cited aspect of workplace flexibility was control over working hours, with 20% of respondents emphasising its importance. Employees in health and social care, retail and financial services were among those pushing hardest for adaptable schedules, recognizing that rigid working hours hinder both productivity and well-being.
2. Hybrid and remote work: A game-changer
The second most sought-after aspect of flexibility (15%) was the ability to work remotely or in hybrid setups. But this demand isn’t just about convenience – employees want the freedom to work outside the office when life’s disruptions, such as childcare responsibilities, car troubles or waiting for deliveries, arise. This trend is particularly strong in the financial services and technology sectors, where remote work has already become more normalised.
3. The age factor: Why flexibility becomes more important with experience
Interestingly, the desire for workplace flexibility rises with age before tapering off around 65+. This trend is likely driven by increasing caregiving responsibilities, which later diminish as employees approach retirement.
CAREER GROWTH & DEVELOPMENT
Beyond flexibility, career development is another major driver of workplace happiness. The research shows that employees with minimal growth opportunities are significantly more likely to leave their jobs in search of better prospects.
“As we mark the International Day of Happiness, we want to remind businesses of the crucial role happiness plays in the workplace,” stated Lord Mark Price, Founder of WorkL. “Employees who feel valued, supported and fulfilled are not only happier but also drive better results for their organisations. Our data shows that employees with minimal development opportunities have a higher flight risk and are ultimately unhappy at work – this is just one area that I urge employers to address.”
LONG COMMUTES: WORKPLACE HAPPINESS KILLER
Finally, long commutes are taking a serious toll on employee wellbeing. When asked what three factors would make their working lives easier, nearly 3,000 respondents pointed to reducing travel time and increasing remote work options. The message is clear: a better work-life balance starts with spending less time in transit and more time where it matters most.
As businesses navigate the future of work, these insights serve as a wake-up call. Employees are no longer willing to sacrifice their wellbeing for a pay cheque. They demand flexibility, career growth, and a work-life balance that allows them to thrive.
For organisations looking to boost retention, enhance productivity and create a happier workforce, the formula is clear. Offer greater flexibility, invest in career development and reduce the burden of long commutes. The happiest workplaces aren’t just the most successful, they’re the ones shaping the future of work.
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