CSG appoints Channing Martin Jones as first Chief Diversity & Social Responsibility Officer

CSG, a customer engagement solutions company, has today announced the appointment of Channing Martin Jones as the company’s first Chief Diversity and Social Responsibility Officer. 

Jones is an experienced and dynamic diversity, equity and inclusion (DE&I) leader. She has held prominent positions at the Federal Reserve Bank of Chicago, the US Department of State, and the US Office of Personnel Management. She brings an “unwavering commitment to DE&I matched with collective and individual action that together have transformed the communities and businesses she has touched throughout her career”, said the company.

“Our people and our culture are the foundation of CSG’s long-term success and accelerated growth,” stated Brian Shepherd, President and CEO of CSG. “As a global technology leader with employees and customers all around the world, diversity and inclusion are critical to our business success. Channing’s track record of helping organisations implement systemic changes that promote inclusion and reduce disparity gaps will help CSG build a culture of equity in everything we do. We are thrilled to have her join our leadership team as we grow into the best version of CSG possible,” he added.

C-SUITE DIVERSITY EXECUTIVE

Jones will serve as CSG’s first C-suite executive in her area of expertise and will be based in CSG’s Chicago office. She is dedicated to bringing a fresh approach to equity and inclusion that emphasises the importance of being seen, heard and valued across the company. Her vision intertwines the removal of challenges and barriers, replacing them with a clear and equitable distribution of opportunities, rewards and consequences. She will strive to create a culture and environment within CSG that leverages both differences and similarities to help make employees and business operations better, while supporting the company’s innovative spirit, rapid growth and evolution.

Commenting on the appointment, Jones said: “Today, against the backdrop of a global pandemic and social injustice, it is imperative for organisations to invest in an equity and inclusion strategy that promotes shared ownership across its entire enterprise. One that possesses flexibility to meet the needs of employees and clients, while providing a culture where everyone is seen and heard. I am thrilled to see CSG, its board and its leadership embrace this vision, and it is an absolute honour to join this company and be a part of its amazing journey of inclusion, growth and innovation.”

PROMOTING DIVERSITY, EQUITY & INCLUSION

Jones has spent her career promoting DE&I in the workplace, developing and executing innovative programmes, providing thought leadership, building relationships across all levels of the organisation and engaging publicly with community partners and customers, in order to grow and sustain inclusive and equitable workplace cultures.

Prior to CSG, Jones directed DE&I strategy, operations and outcomes as Diversity and Inclusion Manager at the Federal Reserve Bank of Chicago. She also worked as Diversity Lead and Strategic Planner for the US Department of State; and the Diversity Recruitment and Assessment Manager for the US Office of Personnel Management. Jones holds a Bachelor of Arts in Economics from the University of Pittsburgh and a Master of Science in Public Policy and Management from Heinz College at Carnegie-Mellon University.