MFHA explores how COVID-19 impacts minorities in hospitality

The Multicultural Foodservice & Hospitality Alliance (MFHA), in collaboration with the National Restaurant Association, has announced that it is streaming a roundtable on how the pandemic impacts minority communities and people of colour in hospitality. 

With the increase of discrimination, health disparities and emotional stress brought on by COVID-19, restaurant operators have been left grappling with how to better understand and address these challenges now and when restaurants return to full operation. This on-demand resource is available online at no charge, confirmed MFHA.

ANSWERS TO VITAL QUESTIONS

The roundtable, entitled Cultural Intelligence for Restaurant Managers During COVID-19,  brings together cultural experts and industry leaders to discuss how the coronavirus pandemic is impacting minorities and people of colour. The dialogue answers some of the most important questions that operators are faced with, such as:

• How is discrimination and health disparities impacting communities of colour and restaurant management both during and after the pandemic? 
• How can restaurant management best support multicultural employees, customers and communities with the challenges brought on by COVID-19?  
• What cultural intelligence and best practices can operators access to integrate into the process of re-opening restaurants?

STRAIGHT TALK

“As anxiety, stress and uncertainty continue to grow during COVID-19, now more than ever is the time to have a straight-talk about how to effectively engage with individuals of varying backgrounds,” stated Gerry Fernandez, Founder and President of the MFHA. “By providing on-demand access to a conversation about cultural competencies, discrimination, and wellness disparities in the workplace, we are optimistic that managers can adapt their behaviour to include empathy, inclusive practices, and overall a safer working environment.”

The roundtable, moderated by Fernandez, features Claire Tse, Owner and Founder of Tse Solutions LLC; José Gómez, President and Chief Inclusion Officer at Multicultural Solutions, LLC; and Ray Johnson, Divisional Vice President at Cracker Barrel.  

Click here to access the resource.